Terms & Conditions
By renting with Waymakers Floral, the customer understands and agrees to the below Rental Terms, Damage and Insurance, Refund Policy, Cancellation and Order Changes terms:
The customer is aware that our standard rental period consists of 5 days. The flowers are set to arrive 2 days prior to your wedding date and are to be shipped on the next available shipping day after your wedding date. For example, if your wedding is on a Saturday, your flowers will arrive by the Thursday before and should be shipped back to us by Monday following your wedding. If the your 5th day falls on a holiday, then the florals should be shipped on the next available shipping day to prevent a late fee. Late shipping fees will apply if we are not notified of a late arrival. To notify us of late shipments please send an email to firstname.lastname@example.org, or please give us a call at 803.496.7433.
All items should be packed and returned in the original shipping box to Waymakers Floral via the address listed on your confirmation email.
Customers have 2 Options for payment:
1) Make a 50% Deposit to secure your items.
Choosing this option allows the customer to pay 50% deposit at checkout, of the total amount due.
The remaining balance will be automatically charged when the item ships. There is no need for the customer to resubmit their payment, as we will automatically charge the customer when the item ships for the remaining balance.
2) Pay in Full. This option allows the customer to pay in full at checkout.
DAMAGE AND INSURANCE
A damage waiver fee of $12 will be applied to the total of all outbound floral orders to accommodate small floral incidentals and cover stains and normal wear on our products. It is the responsibility of the customer to ensure that our products are protected from exposure to (1) water, (2) open flame (3) harm’s way. The customer agrees to handle our products with care throughout their event and to properly pack the items as they came.
The damage waiver fee DOES NOT cover items that are not returned. The customer will be FULLY responsible for costs up to 200% to fully replace any item(s) that are not returned or any item that has extensive damage and that is no longer suitable for future rentals.
REFUND POLICY | CANCELLATION
No refunds will be given for cancellations made less than 90 days before an event date. If circumstances necessitate rescheduling an event, full credit of monies previously paid will be applied to the new event date.
We are happy to work with you on order additions as available and ask that you make us aware of such additions as soon as you know. Orders requiring removals should be made to us at least 60 days prior to your event.